Friday, June 1, 2012

EA support is wonderful

I contacted EA support today to get my reward for participating in last weekend's Mass Effect 3 Bounty Weekend: Operation Shieldwall. I achieved the individual goal, but didn't get the priiiize, so I went to EA for help. Maybe 10 minutes later, it was done. Thank you to "Larry S" for helping me. Here is the log of my chat with him; I want to give credit where credit is due for his professionalism and speed.

You are now ready to chat with Larry S.
Larry S: Thanks for contacting EA Help! My name is Larry S how may I help you?
you: I participated in the previous weekend challenge but haven't gotten my commendation pack
you: I'm pretty sure I promoted more than 3 classes within the time window
Larry S: No problem. I will be glad to provide you the pack.
you: I certainly promoted more than 3 within the weekend, but I'm not sure it was exactly in the window
Larry S: May I know the name of the weekend challenge?
you: I only started promoting after the operation description popped up
Larry S: May I know the name of the weekend challenge?
you: Shieldwall, I believe
you: let me double check
you: yup, shieldwall
Larry S: Okay. I can provide it. May I have the Origin email id in which you have registered the game?
you: the email I used is
you: my origin ID is "haxney"
Larry S: Thank you.
you: Just about everything else related to me is "haxney" :)
Larry S: May I know your first name and last name?
you: Daniel Hackney
you: the "haxney" is a play off my last name. I'm a hacker (original meaning of the word: computer programmer)
Larry S: Would you mind holding for some time while I provide the pack in your account Daniel?
you: sure thing. Thank you very much
Larry S: My pleasure.
Larry S: Please check now in the game.
you: sure, give me a second for it to launch
Larry S: No problem.
you: It's there! That was very quick
Larry S: Great.
you: Thank you, you have been very helpful
Larry S: My pleasure.
Larry S: Thank you for contacting EA. Is there anything else I can help you with today?
you: That's it for today. I shall sing praises of your responsiveness and professionalism to the blogosphere
Larry S: Thank you Daniel.
Larry S: If you need help with anything else, please feel free to contact us anytime!
Larry S: Have a nice day.
you: Have a great day!
Larry S: Take care.
Larry S: Bye.
The chat session has ended. Please contact us again if you need further help.